Frequently Asked Questions

Can you create any design?

Yes, most of the time! Ryella can create a wide range of personalised designs. If you have a particular idea in mind, please contact us before ordering and we’ll let you know what is possible.

Can my pyjamas have any name on them?

Yes! You can add any name to your personalised pyjamas. Please check the spelling carefully when entering the name, as it will be printed exactly as provided.

Can any age be added to pyjamas or T-shirts?

Yes! Any age can be added to our personalised pyjamas or T-shirts.

Can the hair and eye colour of the characters on the pyjamas be changed?

Yes! The hair and eye colour can be changed to make the character more personal. Simply provide your chosen colours when ordering where this option is available.

What can I personalise?

Personalisation options vary by product and may include a name, age, wording, hair colour, eye colour or design. Add the details into the Personalisation box at checkout.

Can you add a design to a black T-shirt?

No, not at present. Ryella currently uses sublimation printing, which is designed for light-coloured garments and will not print correctly onto a black T-shirt.

Will a sublimation print peel or crack?

Sublimation ink becomes part of the fabric rather than sitting on top like a sticker or vinyl. This means the design should not peel or crack when the item is washed and cared for correctly.

How should I wash personalised clothing?

For best results, wash the item inside out on a cool or gentle cycle. Avoid bleach and harsh detergents, allow it to air dry where possible, and do not iron directly over the printed design.

Why do you use light-coloured garments for sublimation?

Sublimation ink is translucent and does not contain white ink, so designs show most clearly and accurately on white or light-coloured garments with a suitable polyester content.

Will the printed colours look exactly the same as they do on my screen?

Colours may vary slightly because phone, tablet and computer screens display colours differently. We always aim to produce a bright, high-quality finished design.

How long will my order take?

We aim to have personalised orders shipped and delivered within seven days. Delivery may occasionally take longer during busy periods, bank holidays or severe weather.

Which delivery services do you offer?

Available services include Royal Mail Tracked 24, Royal Mail Tracked 48, Express 24 Plus and Guaranteed Next Day Delivery. The options available for your order will be shown at checkout.

Does Guaranteed Next Day Delivery mean my order arrives the day after I order?

No. Guaranteed Next Day Delivery applies from the date your order is dispatched. Time is still required to personalise and prepare your order.

Can I change my personalisation after ordering?

Please contact us as quickly as possible with your order number. If production has not started, we will do our best to help, but changes cannot be guaranteed once a personalised item is being made.

Can personalised products be returned?

Because personalised items are made especially for you, they cannot normally be returned or exchanged unless they arrive faulty or there has been an error with your order.